An introduction from HP, two presentations of problems by
customers, the ClearCase solution, and a conclusion on HP
case.
A stress on again an association of words: long-term
partnership, both with providers and customers.
Opposed to product buying/selling.
FURPS+
See slides hard-copy.
AR average "open" time per severity class.
Quality management: missing dependency management.
See material.
Dependencies and spreading of changes, e.g. through aggregation.
Granularity of the configuration components (finer than the file).